Jira Service Management

{"xsrfToken":"BK7H-OCAF-6AFS-F1EI_92d917d90c44284c833938697ab3928a9afc6593_lout","branding":{"id":"1","key":"ma","name":"Incident Management Service Desk","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#74abcc","headerLinkHoverBGColor":"#74abcc","headerBadgeColor":"#74abcc"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/50c32a4b-2203-4d24-a0b3-8600dad5189f/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNmM3OTZlOS1hNGU5LTQ4OGEtODMzOC1hMWMwNmYxNDU3NjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjUwYzMyYTRiLTIyMDMtNGQyNC1hMGIzLTg2MDBkYWQ1MTg5ZiI6WyJyZWFkIl19LCJleHAiOjE2MTExMjMwMzQsIm5iZiI6MTYxMTEyMjM3NH0.0eINoWz9TqPEW7n-9zWRscxGcPQjMHfGzPw0dwKdyf0&client=f6c796e9-a4e9-488a-8338-a1c06f145766&mode=fit","logoId":"50c32a4b-2203-4d24-a0b3-8600dad5189f","isLogoAvailable":true,"helpCenterTitle":"Welcome to the Assemble Help Center","sharedPortalName":".","userInitialAnnouncementHeader":"Instructions:","userInitialAnnouncementMessageWiki":"Incident Management is used for system or server outages only. \nUAT testers submit test results from a project-specific URL for the project they are testing.","translations":{"en-US":{"helpCenterTitle":"Welcome to the Assemble Help Center","sharedPortalName":".","announcementHeader":"Instructions:","announcementMessage":"Incident Management is used for system or server outages only. \n\nUAT testers submit test results from a project-specific URL for the project they are testing.","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#0074e0","helpCenterTitleColor":"#ffffff","useDefaultBanner":false,"isBannerAvailable":false},"portal":{"id":"1","key":"ma","projectId":12227,"serviceDeskId":1,"name":"Incident Management Service Desk","description":"Welcome! Help report issues or incidents, including all screenshots, log files or any details that might help.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":true,"reqTypes":[{"id":"1","name":"Get IT hel","descriptionHtml":"","callToAction":"Get IT hel","introHtml":"Get assistance for general IT problems and questions.","icon":11925,"iconUrl":"https://engageft.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11925","groups":[],"key":""},{"id":"92","name":"Request an Enhancement","descriptionHtml":"","callToAction":"Request an Enhancement","introHtml":"An enhancement is a modification to an existing EngageFT application or feature. This might include a new feature, user flow modification. or identified site optimization recommendations.","icon":11932,"iconUrl":"https://engageft.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11932","groups":[8],"key":""},{"id":"14","name":"Report an Incident","descriptionHtml":"","callToAction":"Report an Incident","introHtml":"An incident is an unexpected disruption to an EngageFT application. It disturbs the normal operation thus affecting the end user’s ability to use the service. An Incident may be caused by a user flow that is not functioning properly or network issues.","icon":11942,"iconUrl":"https://engageft.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11942","groups":[8],"key":""},{"id":"3","name":"Submit a Service Request","descriptionHtml":"","callToAction":"Submit a Service Request","introHtml":"A service request is an end-user reported issue relating to an EngageFT application. This might include issues relating to user authentication, missing deposits, missing information, enrollment issues and unable to activate card.","icon":11925,"iconUrl":"https://engageft.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11925","groups":[8],"key":""},{"id":"91","name":"Report a Platform Incident","descriptionHtml":"","callToAction":"Report a Platform Incident","introHtml":"A platform incident is a series of incidents with an unidentified root cause. Incident handling is usually a reactive process whereas a platform management is more proactive. Incident management aims at restoring services quickly whereas platform management aims at finding a permanent solution.","icon":11913,"iconUrl":"https://engageft.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11913","groups":[8],"key":""},{"id":"90","name":"Report a incident, service request, or enhancement via Email","descriptionHtml":"","callToAction":"Report a incident, service request, or enhancement via Email","introHtml":"An incident is an unexpected disruption to an EngageFT application. It disturbs the normal operation thus affecting the end user’s ability to use the service. An Incident may be caused by a user flow that is not functioning properly or network issues.","icon":12036,"iconUrl":"https://engageft.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=12036","groups":[8],"key":""}],"reqGroups":[{"id":8,"name":"Engage Incident Reporting"}],"orderMapping":{"1":[1,14],"8":[90,14,3,91,92],"3":[3],"2":[1],"5":[14],"4":[14]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6c56761a-20b5-3328-aed7-d7e4aad44de8","appLinkName":"System Confluence","appLinkUrl":"https://engageft.atlassian.net/wiki","spaceKey":"MA","spaceName":"Mastercard Assemble","spaceUrl":"https://engageft.atlassian.net/wiki/spaces/MA"},"labels":[],"projectKey":"INCDT","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"INCDT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"reqCreate":{"id":92,"projectId":12227,"form":{"name":"Request an Enhancement","descriptionHtml":"","callToAction":"Request an Enhancement","intro":"An enhancement is a modification to an existing EngageFT application or feature. This might include a new feature, user flow modification. or identified site optimization recommendations.","instructions":"","icon":11932,"iconUrl":"https://engageft.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=11932","key":""},"fields":[{"fieldType":"text","fieldId":"customfield_11135","fieldConfigId":"13064","label":"Reporter Name","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_11137","fieldConfigId":"13066","label":"Reporter Email","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"customfield_11136","fieldConfigId":"13065","label":"Reporter Phone","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"select","fieldId":"customfield_11134","fieldConfigId":"13063","label":"Severity","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10607","label":"Extensive","selected":false,"children":[]},{"value":"10608","label":"Significant","selected":false,"children":[]},{"value":"10609","label":"Moderate","selected":false,"children":[]},{"value":"10610","label":"Minor","selected":false,"children":[]}],"noneOptionRequired":true},{"fieldType":"textarea","fieldId":"customfield_11138","fieldConfigId":"13067","label":"Product/s Affected","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"text","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"textarea","fieldId":"description","fieldConfigId":"","label":"Description","description":"","descriptionHtml":"","required":true,"displayed":true},{"fieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"","descriptionHtml":"","required":false,"displayed":true},{"fieldType":"multiselect","fieldId":"components","fieldConfigId":"","label":"Component/s","description":"","descriptionHtml":"","required":true,"displayed":true,"values":[{"value":"10968","label":"Android","selected":false,"children":[]},{"value":"10970","label":"Backend","selected":false,"children":[]},{"value":"11141","label":"Engage360","selected":false,"children":[]},{"value":"10967","label":"iOS","selected":false,"children":[]},{"value":"10974","label":"Other","selected":false,"children":[]},{"value":"10972","label":"Third-Party Vendor","selected":false,"children":[]},{"value":"10969","label":"Web","selected":false,"children":[]}]},{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/92","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/92","calendarParams":{"firstDay":0,"date":"2021-01-19T22:00:34-0800","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"6c56761a-20b5-3328-aed7-d7e4aad44de8","appLinkName":"System Confluence","appLinkUrl":"https://engageft.atlassian.net/wiki","spaceKey":"MA","spaceName":"Mastercard Assemble","spaceUrl":"https://engageft.atlassian.net/wiki/spaces/MA"},"labels":[],"projectKey":"INCDT","serviceDeskId":1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":true,"siteKey":"6Ld4_hgUAAAAANjrBz-GTX5-V_jL1Y9o9kpmmdPW","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJmNmM3OTZlOS1hNGU5LTQ4OGEtODMzOC1hMWMwNmYxNDU3NjYiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpjb2xsZWN0aW9uOnVwbG9hZC1wcm9qZWN0LTEyMjI3IjpbInJlYWQiLCJjcmVhdGUiLCJ1cGRhdGUiXSwidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE2MTExMjM2MzQsIm5iZiI6MTYxMTEyMjM3NH0.L7yO5w1g0ArjNusPNvJQfxhTOjCFfg09b0Wu6FA_FSc","targetCollection":"upload-project-12227","endpointUrl":"https://api.media.atlassian.com","clientId":"f6c796e9-a4e9-488a-8338-a1c06f145766","tokenDurationInMins":20},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}